Home » How we fulfill all of our customers’ requirements and specifications
We receive drawings and specifications from our customers. Our engineering staff interprets these into cad drawings of the mandrels and final machining steps needed, and comes up with a complete shop traveler giving all the steps required to make the parts. All processes and procedures for every aspect of manufacture are generated by us, documented and all employees are trained to do and follow these.
Our engineers work closely with our customer’s engineers to fully understand their requirements and to be sure that our electroforming processing capabilities conform to what they want and completely fulfill all of their needs. A good working relationship is always achieved.
Our production control manager follows each job through the shop insuring that all documented procedures are correctly followed in the proper order, and that all purchased components needed are ordered, received and meet specifications. PC coordinates with all customers on a regular basis updating on deliveries and resolving any issues. Shop travelers and Electroform Process Specification (EPS) documents are made to cover all operations and processes. Employees are well trained in all.
Our entire company is committed to customer satisfaction through continual improvement. We maintain a culture of Total Quality Management dedicated to excellence; this allows us the ability to thoroughly understand our customer’s requirements and expectations. We have established a Quality Management System which provides a framework for measuring and improving performance, while our system conforms to all of our customer’s certification requirements, especially for aerospace and defense contracts. Our Quality Control inspection staff are all well trained in the use of state of the art equipment, including an OGP visual CMM and an infra-red reflectance meter, all of which provide timely measurements of critical quality and performance attributes.
We have a complete in-house machine facility with high-end CNC millers and lathes as well as manual machines. Our machinists are highly experienced and trained. All of our machining efforts are closely tied in with our Quality Control department, having first piece inspection for every operation and ongoing inspections as work proceeds. This ensures that our customer’s dimensions are met for all aspects of their parts including all components, mandrels and final machining. We also subcontract many components and mandrels to outside machine shops, which relieves the limits of what one machine shop can produce.
As stated before, everything we do conforms to documented procedures and all staff are trained in the details of them as well as to follow them. Everything we do has been developed by us and is understood first hand. This if from over 100 years of experience dealing with the intricacies of the electroforming process. We also provide any coatings, gold plating, silver plating, chromate conversion coatings, passivation, paint and of course our highly infra-red absorptive black coating with full IR reflectance test data provided in house.
We use an outside lab to analyze our electroforming and plating baths because they have the most advanced and reliable equipment with the most highly trained and experienced laboratory staff. After receiving the test results, we make adjustments to maintain our documented bath parameters.
We do monitor the grain refining additives in house on a daily basis using controlled time and amperage plating samples that show the results of the additives. These results are tied into physical properties tests so we know how to control the baths to maintain them within specific parameters. We also have our own tensile testing and hardness testing equipment for quickly confirming the deposited metal’s properties. All parts are documented to the tank and dates run, while each tank is documented daily to the tested parameters related to specific physical properties, so we know and can confirm the metal traits per the attached chart of all our customers’ products, going back years.
We have a complete staff of highly skilled assembly personnel, who assemble components, apply conductive coatings to non-conductive mandrels, trim parts as needed, perform electrical resistance tests, leak tests, solder and apply adhesives all in conformance with A J Tuck Co. documented procedures and customer specifications. We are well tuned in for FOD protection and all requirements dealing with high level defense and satellite components.
Our shipping staff insures that all customer requirements for packaging and documentation are followed. This is overseen by our Quality Manager and our Production Manager.
We have experienced staff who follow up on customer bid requests right away and promptly deal with all customer requirements. All jobs are “build to print, firm fixed price”. Our company code of ethics cannot be blemished, and complete satisfaction or our customers for price, on time delivery and quality are our top priorities. We are only happy when our customers are happy.
Having an electroplating / electroforming facility. We are extremely well versed in environmental concerns. The A J Tuck Co. is 100% environmentally compliant; all wastes are segregated and shipped off site conforming to all EPA, DEEP and DOT regulations. We are not classified as a TSDF, we do not Treat, Store or Dispose of any hazardous or regulated waste at our Facility. Nothing is discharged to the environment.